Finding your model number
The model number is on the sticker on the back of your TV, next to "Model Code". An example: QE55LS03BAU. Use the full code, including the letters at the end: they indicate the version and region.
Does the TV still work? On many Samsung models you also find the code under Settings, Support, About This TV.
Stock and delivery time
| Indication | What it means |
|---|---|
| In stock | In our own warehouse. Order before 3 pm on working days and we try to process it the same day. |
| Ordered in, 1 to 2 working days | In stock at our supplier in the Netherlands. We order it for you. |
| Ordered in, 1 to 2 weeks | In stock at our supplier in Europe. We order it for you. |
| No longer available | No longer in our range. |
Stock levels are updated six times a day, so the indications are a guideline.
Shipping
We ship with PostNL and FedEx to the Netherlands, Belgium, Germany, France, Luxembourg, Spain, Italy, Denmark, Portugal, Austria and Finland. Is your country not listed? Get in touch.
Collection is not possible because orders are processed automatically.
Payment
| Payment method | Cost to you |
|---|---|
| iDEAL | None |
| Bancontact | None |
| Credit card (Visa, Mastercard) | None |
| Apple Pay and Google Pay | None |
| PayPal | None |
The methods you see depend on your country. You pay safely in the secure Shopify checkout.
Returns
As a consumer you have a 14-day right of withdrawal. Include the completed returns form with your parcel, or email it to us if you have no printer. Returns without a form are handled once we have received the form.
Business purchase? Please contact us first to discuss the options.
How to return an item
- Download the returns form and fill it in.
- Put the form in the parcel. No printer? Email the completed form to us.
- Send the parcel to our returns address: Burgemeester Douvenstraat 2, 5854 AE Bergen (L), the Netherlands.
Contact
WhatsApp: WhatsApp +31 6 3652 5210
Email: info@oneconnectcable.eu, we usually reply within a few hours.
Looking for a part that is not in our range? Send an email with a photo and the part number. Through our network it is sometimes still available.
About us
OneConnectCable.eu is part of TBL-shop.nl and has been online since 2014.
Postal and returns address: Burgemeester Douvenstraat 2, 5854 AE Bergen (L), the Netherlands. Chamber of Commerce 51697327.